Frequently Asked Questions

The options available to you can vary by account type, role, building, and assigned permissions.

Accounts & access

Which Ofis Square interface should I use?

• Members and on-demand users: use the Member Web Panel.
• Community teams: use the Community Panel.
• Administrators: use the Admin Panel.
• Reception teams: use the Frontdesk guide, noting that its standalone source still requires verification.

How do I sign in to the Member Web Panel?

Enter your registered mobile number and complete the four-digit SMS OTP. New leads then complete profile and workspace-requirement steps.

Where can I review or edit my account?

Open Account from the profile menu. You can edit your name, email, and phone number and review workspace information returned for your account, including membership context, cabin or desk, access-card state, meeting-room credits, printer balance, and assigned buildings.

Where can I find WiFi information?

Use the WiFi action in the member top navigation. Availability depends on the signed-in account and configured workspace.

What should I do if my RFID card or building access does not work?

Raise a support request with the affected building or access point and the time of the problem. A client administrator can review the card assignment, while a Community or Admin user with access-management permission can investigate provisioning and card records.

Bookings & day passes

How do I book a meeting room?

Select Meeting Room from the member home quick actions. Choose the building, room, date, and available time range, then review the checkout. Depending on your account, the portal may offer credits, postpaid booking, or Razorpay.

Where do I review upcoming activity?

Open Schedule to review meeting-room bookings, day passes, events, and guest visits in the current calendar view. Individual meeting-room bookings also have detail pages.

Can I cancel a meeting-room booking?

An eligible future booking can be cancelled from the Schedule or booking detail when the cancellation action is available. Availability depends on booking state and timing.

How do I buy a day pass?

Open Day Pass, select Buy passes, choose a building and a single-pass or bundle offer, and complete the checkout shown by the portal.

How do I allocate a pass I already own?

Open Day Pass and choose Use passes. Select an available pass, date, and attendee information required by the flow. The result appears in the Day Pass My Bookings tab.

Where is my day-pass QR code?

Open the individual pass from the Day Pass area. Its detail page shows the pass date, location, state, and QR pass when available.

Billing

Who can open Billing?

Billing is restricted to eligible client administrators. Other members may not see the Billing quick action.

What can I review in Billing?

The current portal includes account summaries, invoices, ledger activity, and contracts. Invoice and contract detail pages provide the information available for the selected record.

How do I report an offline invoice payment?

Open Billing or an invoice's payment action, select an available offline method, enter the amount and UTR, reference, or finance note, and optionally upload debit advice as a PDF or image. Submit it for finance processing.

Does submitting payment advice immediately mark an invoice paid?

The frontend confirms submission of the payment information. Finance processing, accounting synchronization, and final invoice-state timing depend on backend workflows and are not guaranteed by the frontend documentation.

Visitors & team members

How do I invite a guest?

Eligible members can choose Invite Guest, provide the visit and contact details requested by the form, and review the invitation in the guest history. On-demand users do not see this action.

How do I approve a waiting visitor?

When an arrival requires host approval, an approve or reject action can appear on the member home page, in the guest area, or in the notification experience.

Who can invite a team member?

Eligible client administrators can use Manage Team. The invitation includes the person's details, Member or Team Leader designation, and controls for postpaid bookings and company-credit use.

How does the invited member sign in?

The current portal describes a personal onboarding link. It does not assign shared sign-in credentials.

When is an RFID card assigned?

Card assignment is a separate action after the member exists. Open the team member and choose an available access card; it is not part of the invitation form.

Support & services

How do I raise a support request?

Select Raise Ticket, choose a category and required subcategory, provide a title and description, and optionally attach up to six photos. Track it from Support after submission.

Can I reopen a resolved request?

Yes, when the detail page offers Reopen request for that record.

How do I submit a print request?

Open Print, upload a document, configure the available print options, and submit it to the front desk. The page displays the job state and allows eligible queued requests to be cancelled.

How do I RSVP to an event?

Open Events, select an event, and use its RSVP control. Event availability depends on current published event data.

Staff & administration

Is Community inventory read-only?

Yes. Community users retrieve and inspect cabins, meeting rooms, and common areas. Inventory creation, editing, bulk import, allocation, and status changes are handled in the Admin Panel.

Why is a discounted Community booking waiting for approval?

A discount above the resolved cap enters the approval path. Payment is withheld while the discount decision is pending.

What is Community Desk?

Community Desk is the current visitor-operations screen. It tracks arrivals and offers approve-request, check-in, or checkout actions according to visit state.

Are all Admin users shown the same modules?

No. Admin routes are permission-gated. Billing, sales, inventory, bookings, access, operations, reporting, audit, and exit modules appear according to the user's effective permissions.