Member Web Panel

Upon login, members land on a personalised home screen displaying their membership badge and status, key account summaries, and quick-action shortcuts for their most common tasks.

Clearly displays the current membership plan and its active status, giving members an at-a-glance confirmation of their account health.

A one-click booking drawer is accessible directly from the dashboard, allowing members to initiate a new meeting room reservation in seconds without navigating away.

After completing a booking, a confirmation modal appears automatically on the dashboard to summarise the details of the most recently made reservation.

View and edit personal details including full name, email address, and contact number. The profile also shows the member's current role, account status (active/inactive), and membership start date.

A dedicated credit wallet widget on the profile displays the current credit balance, the per-credit monetary value, the total monetary equivalent of available credits, and any expiry date associated with the credits.

View the linked company's name, designated contact person, registered billing address, and shipping address — all pre-populated from the onboarding process.

A summary panel on the profile shows historical totals for meeting room bookings (confirmed, pending, cancelled) and the number of support tickets ever raised, providing a quick snapshot of account activity.

The profile page surfaces the five most recent meeting room reservations, each showing the room name, date, time, and booking status, with a direct link to the full bookings list.

Browse all available meeting rooms within the building. Each room listing shows its name, location (building and floor), seating capacity, and current availability status.

Click into any room for a full-page view including a photo gallery, detailed description, and key specifications such as capacity, operating hours, and minimum booking duration.

Each room's amenities are listed clearly — including WiFi, air conditioning, a display monitor, video conferencing setup, whiteboard, coffee machine, printer access, power outlets, and soundproofing — so members can choose the right room for their needs.

Real-time available time slots are displayed for each room based on the day's operating hours. Reserved time blocks are also shown, preventing accidental double-booking.

Each room displays its own booking policy — including minimum advance notice required, maximum booking duration allowed, and general usage guidelines.

Members can book directly from the room detail page by selecting a date, start time, end time, and number of guests. The booking summary shows a live cost breakdown including hourly charges, service fees, and applicable taxes before confirming.

Bookings can be paid using the member's available credit balance. The panel shows how many credits will be deducted and provides clear confirmation before the booking is placed.

A dedicated bookings page lists all meeting room reservations — past, present, and future — with full details including room name, date, start and end time, booking ID, payment method, and current status.

Members can filter their bookings by status: All, Confirmed, Pending Payment, or Cancelled — making it easy to find outstanding items that need action.

Search any booking by room name or booking ID. Sort results by newest, oldest, or alphabetical room name for quick navigation through a long history.

Bookings in "Pending Payment" status display a direct Pay Now action button, allowing members to complete or settle their payment without leaving the page.

The bookings list includes an export option, allowing members to download their booking data for internal record-keeping or billing reconciliation.

A dedicated Day Pass section provides a live summary of active passes (valid today), upcoming scheduled passes, and total passes used all time.

Browse and manage all active and scheduled day passes in one place. Members can view the date, workspace type, and status of each pass.

Members can reserve a day pass for any upcoming date, selecting the workspace type and any requested amenities through a streamlined booking flow.

Company administrators can view a complete, searchable directory of all team members registered under their account, including each member's name, email, phone, role, status, and membership join date.

Invite and register new team members directly from the portal. The add member form captures personal details, assigns a role, and optionally links an RFID physical access card at the time of creation.

During or after member creation, an RFID access card can be assigned to a member from within the portal, enabling physical floor access without needing to contact the community team.

The member list can be filtered by account status (active or inactive) and by role, and sorted alphabetically or by join date, to quickly find any team member.

Click any member row to open a full detail modal showing all contact information, role, account status, credit access settings, and the date they joined.

Members can pre-register an expected visitor by submitting their name, email, phone, company, purpose of visit, expected date, arrival time, and departure time. Upon submission, the visitor automatically receives an email invitation containing a QR code for seamless front desk check-in.

A full log of all visitors invited by the member is accessible, showing visit details, check-in status, and the date the visit was recorded.

Members can submit a new support request for any type of issue — IT, maintenance, housekeeping, administrative, or general — by specifying the subject, category, sub-category, description, and the specific building location affected.

When raising a ticket, members can attach photos directly to the request to help the support team understand and resolve the issue faster.

A dedicated page lists all support tickets raised, showing the unique ticket ID, subject, category, sub-category, location (building), status (Open, In Progress, Resolved, Closed), and the date submitted.

Each ticket shows its current resolution status in real time — Open, In Progress, Resolved, or Closed — so members always know where their request stands without needing to follow up.

Every ticket displays the most recent update note added by the support or operations team, along with the timestamp of the last action, keeping the member informed throughout the resolution process.

Click any ticket to open its full detail view, including the complete description, all attachments, the full update history, and the resolution notes from the team.