Member Web Panel

The Member Web Panel is the browser-based self-service portal for members, client administrators, and eligible on-demand users. Its home page uses a top navigation bar and role-aware quick actions.

Open the Member Web Panel

Signing in

1. Enter your registered mobile number.
2. Request the SMS OTP.
3. Enter the four-digit OTP to continue.

If the number belongs to a new lead, the portal asks for profile details and a workspace requirement. Returning members proceed to the home page after the OTP is verified.

New users can choose from On-Demand / Day Pass, Private Cabin, Single Desk, Virtual Office, Meeting Room, Private Office, Coworking Space, or Event Space. See the Lead Flow guide for the subsequent steps.

Home & account

Bookings & day passes

Meeting rooms

Members can browse rooms across available buildings, filter the room list, pick a date and an available time range, and review capacity, floor, amenities, and pricing before booking.

The checkout behavior depends on account configuration:

• Use meeting-room credits when credit use is allowed and sufficient.
• Use postpaid booking when the member is permitted to do so.
• Complete Razorpay payment when online payment is required.
• Retry payment for a booking that is being held in a payment-pending state.

Booking details show the reservation status and reference. Eligible future meeting-room bookings can be cancelled from the schedule or booking detail.

Create a meeting-room booking

1. Open Meeting Room from the top navigation or Home quick actions.
2. Select a building and use the available filters to find a suitable room.
3. Open the room and review its capacity, floor, amenities, price, and booking rules.
4. Choose the required date.
5. Select an available start time and duration.
6. Add attendee or booking information requested by the checkout.
7. Review the complete booking summary.
8. Choose credits, permitted postpaid booking, or Razorpay when offered.
9. Complete confirmation or payment and wait for the result screen.
10. Open the booking detail or Schedule and confirm its status and reference.

Cancel or retry a booking

1. Open Schedule or the booking detail.
2. Select the meeting-room reservation.
3. For a payment-pending reservation, select the retry-payment action and complete checkout.
4. For an eligible future reservation, select Cancel.
5. Review the confirmation and verify the resulting status.

Schedule

The Schedule page combines meeting-room bookings, day passes, events, and guest visits in a calendar-oriented view. It is the current place to review upcoming workspace activity.

1. Open Schedule from the top navigation.
2. Move to the required date or period using the calendar controls.
3. Select an item to identify whether it is a meeting room, day pass, event, or guest visit.
4. Open its detail to review the current state and permitted actions.
5. Return to Schedule after making a change and verify the updated item.

Day passes

The Day Pass area supports separate workflows for buying and using passes:

• Browse buildings and available day-pass offers.
• Buy a single pass or an available bundle.
• Allocate available passes to dates and attendees where supported.
• Review active and scheduled passes in My Bookings within the Day Pass area.
• Open an individual pass to view its date, location, status, and QR pass.
• Cancel an eligible scheduled pass.

Buy day passes

1. Open Day Pass and choose Buy passes.
2. Select the building and an available pass or bundle.
3. Confirm the quantity and purchaser information requested by the flow.
4. Review the subtotal, tax, and final amount.
5. Complete the payment method offered by the portal.
6. Wait for confirmation, then open Day Pass My Bookings to verify the purchase.

Allocate and use an available pass

1. Open Day Pass and choose Use passes.
2. Select the building and an available pass balance.
3. Choose the intended date and enter the attendee information requested.
4. Review and confirm the allocation.
5. Open My Bookings, select the pass, and verify its date, building, status, and QR pass.
6. Use the cancel action only when the scheduled pass remains eligible.

Team & guests

Inviting a team member

Eligible client administrators can open Manage Team and select Invite a member. The invitation captures:

• Full name, email, and phone number.
• Member or Team Leader designation.
• Whether postpaid bookings are allowed.
• Whether the member may use company credits.

The invited person receives a personal onboarding link. The current portal does not assign shared sign-in credentials.

1. Open Manage Team.
2. Select Invite a member.
3. Enter the member's full name, email address, and phone number.
4. Choose Member or Team Leader as appropriate.
5. Set the postpaid-booking permission.
6. Set whether the member may use company credits.
7. Review the contact information and permissions, then send the invitation.
8. Share or resend the personal onboarding link using the action provided by the portal.
9. Confirm the member's onboarding state in Manage Team.

Access cards

RFID access-card assignment is a separate team-management action. Open a team member and choose an available card after the member exists. Administrators can also update the member's role or revoke access through the available team actions.

1. Open Manage Team and select an existing member.
2. Open the access-card action.
3. Choose an available RFID card returned for the client.
4. Confirm the assignment.
5. Reopen the member and verify the displayed card state.
6. To change responsibility, use the member-edit action and update the role or booking permissions separately.
7. Use revoke only after confirming the correct member and intended access impact.

Inviting and approving guests

Use Invite Guest to register an expected visitor. The guest history shows the visit state, including visits waiting for host approval. When a walk-in or arrival requires a decision, the host can approve or reject it from the home page, guest area, or notification experience where the action is offered.

Invite a guest

1. Select Invite Guest from Home or the guest area.
2. Enter the guest identity and contact details requested by the form.
3. Select the visit date/time and enter its purpose.
4. Confirm the host and location.
5. Submit the invitation.
6. Open guest history and verify the created visit and its current state.

Approve or reject a guest

1. Open the waiting-visitor card on Home, Guest history, or its notification.
2. Verify the visitor identity, visit purpose, date/time, and host.
3. Select Approve or Reject.
4. Confirm the decision.
5. Reopen guest history and verify the new state.

Billing

Billing is available to eligible client administrators and provides account financial summaries, invoices, ledger activity, and contracts.

The frontend confirms submission and payment interfaces; accounting-system synchronization and finance-team processing times require backend verification.

Pay an invoice online

1. Open Billing → Invoices.
2. Find the unpaid invoice and open its detail.
3. Verify the billing period, line items, tax, total, payments, and outstanding balance.
4. Select the online payment action when it is available.
5. Complete the payment using the offered checkout.
6. Return to the invoice and verify its displayed payment and balance state.

Submit offline payment advice

1. Open the invoice or account payment action in Billing.
2. Choose the available offline payment method.
3. Enter the amount, payment date, and UTR/reference or finance note requested.
4. Upload the debit advice as a PDF or image when available.
5. Review the invoice and amount before submitting.
6. Return to Billing and track the submitted advice or invoice state.

Review a contract

1. Open Billing → Contracts.
2. Select the required contract.
3. Review its workspace, dates, commercial terms, and current status.
4. If the portal presents a pending member action, open it and review the associated contract information before proceeding.
5. Return to Contracts and confirm the visible status after completing the action.

Support & services

Create and track a support request

1. Open Support and select Raise Ticket.
2. Choose the service category and available subcategory.
3. Enter a concise title and complete description.
4. Attach up to six relevant photos.
5. Submit the request.
6. Open the active-request list and verify its status.
7. Open its history to follow updates.
8. For a resolved request that still needs attention, use Reopen when offered.

RSVP to an event

1. Open Events.
2. Select a published event and review its time, location, capacity, and RSVP details.
3. Select the RSVP action and confirm the registration.
4. Return to the event detail and verify the displayed RSVP state.

Submit a print request

1. Open the printing/print-request area.
2. Upload the document accepted by the form.
3. Choose the print configuration, quantity, and other options shown.
4. Review the printer balance or cost information provided.
5. Submit the request and open its detail to track the state.
6. Use Cancel only while the queued request remains eligible.

Review notifications

1. Open the notification sidebar or full Notifications page.
2. Select a notification to open its related record when a destination is provided.
3. For a visitor-arrival notification, verify the visitor before approving or rejecting.
4. Complete the task in the destination module.
5. Return to Notifications and use any visible read-state control as needed.

Common tasks

Book a meeting room

1. Select Meeting Room from the home quick actions.
2. Choose a building, room, date, and available time range.
3. Review the room and checkout summary.
4. Confirm with credits, postpaid access, or Razorpay as offered.
5. Open the booking detail or Schedule to review or cancel the reservation.

Buy or use a day pass

1. Select Day Pass from the home quick actions.
2. Choose Buy passes to purchase, or Use passes to allocate an available pass.
3. Select the building, date, offer, and attendee information requested by the flow.
4. Complete payment when buying a pass.
5. Review the result in the Day Pass My Bookings tab or pass detail page.

Raise a support request

1. Select Raise Ticket.
2. Choose the service category and, when available, its subcategory.
3. Add a clear title and description.
4. Attach relevant photos if useful.
5. Submit and track the request from Support.

Report an offline invoice payment

1. Open Billing and choose the relevant invoice or account payment action.
2. Select the available offline payment method.
3. Enter the amount and a UTR, reference, or finance note.
4. Optionally attach debit advice as a PDF or image.
5. Submit the advice for finance processing.